Shipping & returns policy

SIMPLIFIED SHOPPING

Our aim is to simplify shopping, to build an Indian company that offers world class customer experiences. And we will constantly innovate to do better. 

Policy: Product can be returned in 7 days. For whatever reason. Unused, undamaged and unwashed with tags in original packaging. Products bought under any special offer are not eligible for an exchange (product should be of the same or higher value). Refunds or conversions to Store Credits are not applicable for special offers.

Process: Request. Confirm. Handover. All India shipments include a return shipping label.

Price: Free. As it should be.

Customer Care: 

Email: support@seroapparels.com

Contact no:+91 9321707712  

Business Hours: 10am – 6pm IST, Monday to Friday, except Indian public holidays. 

Eligibility

If you find any problems with your House of Sero article or are unsatisfied for any reason, you can return or exchange the article up to 7 days from the date of purchase.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.

Refund

For all accepted returns, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

Only eligible for the article purchased, not any packaging or gift or free items included by us.

Process

The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in customers, you can go to "My Orders" under the "My account" menu. For guest order transactions, visit the Track Your Order page. You will need to enter your email address given in the order.

You can also call or write to us if you need any assistance or if you find that more convenient.

CANCELLATIONS

We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

DAMAGES:

Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.